Welcome to the website www.suelashoes.com (hereinafter, suelashoes).

The access to suelashoes and its use, as well as the purchase of products, implies the reading, knowledge and acceptance of these eneral Conditions of Use (hereinafter, Conditions of Use).
The products acquired in suelashoes are sold directly by NIF: B-83697888 onwards, SUELA.

Commercial Policy

SUELA offers products for sale in suelashoes, exclusively, to users over 18 years of age and empowered with sufficient legal capacity to be bound by these Terms of Use. Likewise, the user expressly and without exception accepts that access and use of the website, its services and contents is made under its sole and exclusive responsibility.

SUELA reserves the right not to respond to requests made by users who do not comply with the provisions of the previous point.

SUELA reserves the right to modify, at any time, the configuration of this website, as well as the conditions of the service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to it. , trying to inform the user of these changes, whenever circumstances permit, through its publication on the website

SUELA does not guarantee the content offered by third parties, nor the veracity, reliability, accuracy, timeliness or convenience of this information for the use made by users or any other person. The intellectual property rights over this website are owned by SUELA. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.

Types of Users and Way to place an Order

In suelashoes you will find information about the products offered and about the possibility of buying them. In order to process orders correctly, the user must provide the data requested for that purpose and must adhere to these Terms of Use in the version published at the time of accessing the website.

SUELA guarantees the adoption of the necessary measures for the treatment of personal data in accordance with the provisions of Organic Law 15/1999 on Protection of Personal Data. The personal data you provide, as well as your email address will be included in the files “Clients” and “Commercial Prospecting”, property of SUELA, whose purposes are to manage the data referred to customers, and the management of data referred tO activities and commercial campaigns (e-mailing, web, postal mail, sms, etc), respectively. You can exercise your rights of Access, Rectification, Cancellation and Opposition by writing to SUELA, Calle Goya 17, patio, 28001 Madrid, Spain or by mail to info@suelashoes.com (indicating in the subject “LOPD”).

Navigation through the website does not require the user’s condition, but the visitor must comply with the Terms of Use of the web page specified here. Access to the website is subject to prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.
As indicated, before proceeding to purchase the products by transmitting the order form, the user will be asked to carefully read and expressly accept these terms of use. We recommend all users to print and save a copy.

By confirming the purchase of the products added to the “Order”, you will have all the information related to the order in process (including the cost associated with the transport of the order to the indicated address) and all the corresponding contractual data.

Once the order is formalized, you will receive by email a confirmation that the order has been made, detailing the products purchased and their prices, the shipping costs, the payment method, the shipping address and the other contractual data of the transaction.

SUELA may refrain from processing orders sent by users who do not present sufficient solvency guarantees, who prove to be incomplete or incorrect, those whose confirmation of payment is not received within 48 hours, and also in case the selected products are not available in such cases, we will inform the user by email.

Products and Prices

In suelashoes are only available products of the brand SUELA.
SUELA reserves the right to decide, the products offered through suelashoes and may, at any time, add or remove products from the suelashoes store.

The prices of the products for sale in sueleshoes always appear in euros with the corresponding VAT (21%). To these prices will be added the relevant shipping costs.

Shipping fees are communicated when the order is placed, and must be accepted when confirming the purchase.

The prices of the products may be subject to updates.

The prices that SUELA will apply to each order will be those in effect at the time you confirm the purchase.

SUELA recommends making sure of the final sale price before confirming the order.

Payment Methods

We have the following payment methods: VISA, VISA ELECTRON, MASTERCARD, MAESTRO

SUELA is committed to using the most effective and secure methods of current technology to transmit the data and payments of each transaction.

Within a maximum period of 48 hours from receipt of the payment confirmation, SUELA will send you an email with the confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.

If you need an invoice for your purchase, do not hesitate to tell us by sending an email to eshop@suelashoes.com, including all the necessary information.

Shipping and Delivery

FREE SHIPPING for orders whose shipping address is Peninsula of Spain and Portugal (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla).

The cost for orders outside the European Union is calculated according to the destination entered in the form:

  • Spain and Portugal (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla): FREE

  • Europe and the rest of Spain: 18 euros

  • Rest of the world: Ask for an estimate by email eshop@suelashoes.com

Customs costs are not included in the price and must be paid by the buyer.

IMPORTANT: In case of return of the product, the shipping costs will be discounted when making the refund of the purchase price.

Delivery deadlines

Orders are prepared every working day at the following times:

  • From Monday to Friday from 9:00 a.m. to 2:00 p.m.

Orders placed outside these hours will be prepared on the next business day.

Shipments are made by express mail. The deadlines are:/span>

  • Spain – between 48 and 72 working hours

  • Rest of the world between 4 and 7 working days

SUELA undertakes to deliver the products in perfect condition to the address you indicate on the order form, within normal business hours.

SUELA will not be responsible for the errors caused in the delivery when the shipping address entered in the order form does not conform to the reality or has been omitted.

The maximum term established for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is 2-7 working days, from the date of the order.

These deadlines are means, and therefore an estimate. In case of delays in the delivery, SUELA will inform you as soon as it has knowledge of it.

Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the user, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to SUELA, you can cancel your order according to the procedure described in the section “Returns”, as if a defective order was, without assuming the costs of shipping or return .

If at the time of delivery you are absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.

If after 7 working days from the departure to delivery of the order has not been agreed delivery, you must contact us. In case you do not do it, after 10 working days from the departure to delivery of the order, it will be returned to SUELA and you will have to take charge of the shipping and return costs to origin of the merchandise, as well as the possible expenses of associated management.

If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In such cases, we will contact you to decide if you cancel the order and we pay the amount (cost of products and shipping costs), or if we send a new order, without additional cost.

At the time of delivery, it is advisable to check the good condition of the package before the transport company that, on behalf of SUELA, delivers the product, indicating on the delivery note any anomaly that you could detect on the packaging.

If subsequently, you detect any incident such as blow, breakage or any damage caused in this by the shipment, we ask you to inform us by e-mail to eshop@suelashoes.com in the shortest possible time (maximum 5 working days), to be able to process the return.

Warranty

The Users benefit from the guarantee offered by SUELA, in accordance with Law 7/1996, of January 15, on the Regulation of Retail Trade.

Defects or damage due to improper use or handling of articles or wear caused by normal use thereof are not included in this warranty, nor are the defects, or the incorrect use of the washing instructions, that come in each garment.

Returns and Product Changes

Our goal is your total satisfaction !!!

If you want to make a change or return an item purchased in the online store, you must request it through an email to eshop@suelashoes.com within a maximum period of 15 calendar days from receipt of the product, letting us know the reason for the change or return in case you think it necessary to help us keep improving.

Items must be returned in their original condition, along with any accessory related to them, not being used, washed or damaged. They must keep their original labels, their complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product must be sent to the following address: SUELA, c/Goya 17, patio, 28001, Madrid. Tel: 911.765.084

IMPORTANT: In case of return of the product, the shipping costs will be discounted when making the refund of the purchase price. Until we receive the item in our warehouse is under your responsibility. We recommend that you send the item by courier or certified mail and that you keep the proof of delivery. The cost of this shipment is at your expense.

You have a period of 15 calendar days to return the order, counting from the date of delivery of the same according to Article 44 of Law 7/1996 on Retail Trade. You must send the product in perfect condition and in its original packaging, including everything sent with it and its labels in perfect condition, to the address of SUELA, Calle Goya 17, patio, 28001, Madrid. Telf: 911.765.084.

We will refund the amounts received by credit, without any retention and in a period not exceeding thirty days. Notwithstanding the above, the right of withdrawal and / or resolution is excluded in those cases in which, due to the very nature of the articles object of acquisition, it is impossible to carry it out.

It is possible to make changes of one product for another, only if the desired product is available.

The return costs of the return are borne by you, except in the case of defective or incorrect products.

We accept your return as long as the products to be returned are in the same state in which they were delivered, the purchase ticket and must retain their original labeling and packaging.

We will send you an e-mail confirming the acceptance of the return, and will proceed to the payment of the amount of the returned products, less the cost of returning them. The costs of sending the order will only be reimbursed in the case of defective or incorrect products.

Customer service

For any clarification, incident or claim, you can contact the Customer Service of SUELA, by accessing the “Contact” section and selecting the corresponding option. By phone at +34.911.765.084 or by e-mail at eshop@suelashoes.com

Intellectual and Industrial Property Rights

All the elements and contents of suelashoes and of each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format are protected for the rights of author and rights over the intellectual and industrial property of SUELA and suelashoes.

Applicable Law and Conflict Resolution

These Terms of Use are governed by Spanish law, according to the provisions of Law 7/1998, of April 13, on General Contract Conditions, in Legislative Decree 1/2007, of November 16, which approves the Law General for the Defense of Consumers and Users and in other complementary laws, such as Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracting is regulated with general conditions, the Organic Law 15/1999, of December 13, Protection of Personal Data, Law 7/1996, of January 15 of Retail Trade Regulation and Law 34/2002 of July 11, Services of the Information Society and Commerce Electronic.

To resolve any controversy or conflict arising from these Terms of Use, we submit to the criteria of determination of competence established in the applicable legislation on consumers and users